If you have any questions or requests related to your delivery, please contact us at hello@baobab.com.co or through our WhatsApp line: (+57) 322 307 9318 (Monday to Friday from 8:00 am to 5:00 pm Colombia time), we'll be happy to assist you.
Delivery times begin to count from the day the transaction is confirmed. We will send you a confirmation email when this happens.
All purchases will be processed and shipped with FedEx or DHL.
Transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.
United States:
5-7 Business Days ($20.00)
FREE Standard Shipping for U.S. orders over $300.00 (5-7 Business Days)
Asia and Middle East:
7-9 Business Days ($25.00)
Europe:
7-9 Business Days ($20.00)
Latin America:
5-7 Business Days ($10.00)
Singapore:
7-9 Business Days ($30.00)
BAOBAB is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser and vary depending on the country of destination.
When you place your order, you will receive a confirmation email. Once your order is shipped, we will send you a tracking number so you can follow your shipment on the carrier's platform. If you have a Baobab account, you can log in to your account to track all your orders.
Shipping Address
You can change the shipping address before your BAOBAB is on the way. Send an email to hello@baobab.com.co with the subject "CHANGE ADDRESS".
